This policy explains what information QELVION Biotech collects when you visit qelvionbiotech.com or contact us, how we use it, and the choices you have.
We only collect information you choose to provide: your name, organisation, email address, phone or WhatsApp number, delivery country and the content of your enquiry (products, quantities, custom-synthesis details). Our website does not set advertising cookies and does not run behavioural tracking.
We do not sell personal data. Information is shared only with service providers strictly required to fulfil your request — for example courier and logistics companies, payment providers and analytical laboratories — and only to the extent necessary.
If you contact us through WhatsApp, your message is handled by WhatsApp/Meta under their own privacy terms. Our public WhatsApp number is +852 4417 6374.
Enquiry and order records are kept only as long as needed for business, warranty and legal purposes. Access to records is limited to staff who need it. Our website is served over HTTPS; payment and logistics partners apply their own security controls.
You may request access to, correction of, or deletion of your personal data by emailing [email protected]. You may also ask us to stop contacting you at any time, and we will comply except where records must be retained by law.
All QELVION products are supplied for laboratory research and development use only. They are not medicines, dietary supplements or cosmetics, and are not intended for human or veterinary use, diagnosis or treatment. We do not provide medical advice.
This policy may be updated from time to time; the current version is always published on this page. Questions: [email protected].